EPISODE 06
Corey Smith’s Playbook for Service Department Excellence
Featuring Guest Corey Smith
Episode Description
How do some dealerships turn their service departments into customer retention powerhouses while others struggles to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations
In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of the FWRD podcast shares insights on how EasyCare integrates fixed operations training with their dealership services, emphasizing the importance of structured processes within the service department. By refining processes and equipping service teams with the right skills and tools, dealerships can transform their service departments into powerful drivers of customer loyalty and satisfaction. Corey also highlights the value of prepaid maintenance programs and service contracts as essential tools for enhancing customer retention.
Takeaways from this episode:
- How dealerships often overlook the potential of their service departments to drive customer retention and profitability
- The importance of a well-designed prepaid maintenance program or service contract
- Emerging trends and challenges in the automotive service industry
- Why dealerships should proactively adapt to advancing technology
- The importance of servant leadership for service managers
BILL SPRINGER
COREY SMITH
Would you like to Be a guest on our podcast?
From Fixed Ops to Dealer Principal: A Blueprint for Dealership Success
How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can’t resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V’s Honolulu Hyundai.
Dan Shine Discusses the Critical Role of Journalism in Automotive News
The internet has become plagued with incorrect news, but there are still good journalists out there who are doing honest work. Regardless of all the misdirection, however, people still rely on media for information. So what goes into the story behind the headline? And how can dealerships collaborate with the media to attract more customers?
Unlock Hidden Revenue: Optimizing Warranty Labor Rates and Parts Markup
Imagine uncovering a hidden revenue stream within your dealership’s service department that could add thousands to your bottom line every month—without increasing your workload. Evan Kilchenstein reveals how optimizing warranty reimbursement can do just that, transforming your parts and service profits overnight.