Blog

Some service departments will suffer big revenue losses from electric vehicles, but those who change now will do much better than those who don’t.

Not getting enough app downloads at your dealership? Here’s why that might be, and what you can do about it.

Since marketing has moved online, direct mail is often ignored. Ironically, this has presented dealerships with a new opportunity.

Quality work is the #1 factor to improve customer loyalty. In the service lane, that quality starts with the first interaction.

Explore why tire issues cause new-car owners to stop returning for service – and what you can do about it.

From the service center to F&I, neglecting legal compliance can be more costly than it’s worth. Learn how to avoid these common mistakes.

Prepaid maintenance plans are a great retention tool, but often only sold by F&I. Here’s how and why to consider a service department version.

A good retention strategy at your dealership will not only help keep customers, but win over new ones at a lower cost. Here’s how.

Is your dealership’s service lane consistently overwhelmed? Learn how to quickly increase your output without expensive investment or construction.

When business is booming at your dealership, it’s tempting to think you don’t need to worry about improving your customer retention. This is probably why so many managers are surprised when they learn how retention is actually more important when they're busy. It...