Blog
4 Research-Backed Ways to Retain Dealership Customers
A full 56% of consumers say they might stop going to a dealership after a bad experience. That’s according to survey data from nearly 1,500 dealership customers who get vehicle maintenance done at their dealership, when asked as part of DriveSure's 2023 Dealership...
Are You Being Proactive About Technician Retention?
Technician retention is a pressing issue for dealerships, plagued by problems ranging from compensation disagreements and miscommunications to uncertainty around career growth opportunities. These challenges not only lead to high turnover but also contribute to a...
Two Birds, One Stone: Better Retention of Staff & Customers
Dealerships often struggle with two big issues: keeping their staff and keeping their customers. When you've got a high staff turnover and customers who might defect in the time it takes to read a competitor’s promo email, it can feel like you're constantly treading...
Flip This Acquisition Strategy to Boost Retention
Using the power of "free" is a classic approach to customer acquisition. Free trials for feature-based subscriptions have long been an effective way for companies to attract new customers in the automotive industry. Even something as simple as a test drive is an...
Is a Busy Service Lane Costing You Loyal Customers?
In an effort to help dealerships in the competitive world of vehicle service and maintenance, DriveSure recently released the 2023 Dealership Service Retention Report. This new report uncovered a critical factor that may be affecting your customer retention:...
Are You Losing More Tire Revenue to Big-Box Retailers?
As part of the 2023 Dealership Service Retention Report, we surveyed dealership customers to figure out why they return for service and why they don’t. Among other topics, we asked respondents where they went the last time they purchased a tire, if not their...
How Can Prepaid Maintenance Drive Revenue? New Data
For dealerships that want to increase service retention, at least two methods have proven reliable: understanding your customers better than your competitors and providing value your competitors aren’t. When it comes to knowing more than the competition, the 2023...
New Data: Are Automated Phone Systems Bad for Business?
When it comes to scheduling service visits at a dealership, new research shows that customers overwhelmingly prefer human interaction. This data comes as part of our 2023 Dealership Service Retention Report, where we surveyed 1,380 vehicle owners to give dealerships...
Dealerships Are Losing Customers to These 3 Services
If a vehicle owner starts going somewhere else for a particular service, your dealership might lose them forever. That other shop gets a golden opportunity to win the customer over with a great experience or better pricing. This is part of why it’s become so important...
New Report: Dealership Customers Want Value-Added Services
Consumer preferences for amenities are changing. How can dealerships retain more customers in the post-pandemic market?
Should Your Dealership Use Windshield Stickers in 2023?
See what the latest research says about windshield reminder stickers, and how you can leverage them for better marketing.
New Research: How to Win 10 Percent More Customers for Tires
In DriveSure’s newly released 2023 Dealership Service Retention Report, we uncovered startling insights into the tire sales landscape at dealerships. Our research revealed a significant gap in customer awareness, with nearly a third of customers unsure if their dealership even sells tires.