Blog
Is a Busy Service Lane Costing You Loyal Customers?
In an effort to help dealerships in the competitive world of vehicle service and maintenance, DriveSure recently released the 2023 Dealership Service Retention Report. This new report uncovered a critical factor that may be affecting your customer retention:...
Are You Losing More Tire Revenue to Big-Box Retailers?
As part of the 2023 Dealership Service Retention Report, we surveyed dealership customers to figure out why they return for service and why they don’t. Among other topics, we asked respondents where they went the last time they purchased a tire, if not their...
How Can Prepaid Maintenance Drive Revenue? New Data
For dealerships that want to increase service retention, at least two methods have proven reliable: understanding your customers better than your competitors and providing value your competitors aren’t. When it comes to knowing more than the competition, the 2023...
New Data: Are Automated Phone Systems Bad for Business?
When it comes to scheduling service visits at a dealership, new research shows that customers overwhelmingly prefer human interaction. This data comes as part of our 2023 Dealership Service Retention Report, where we surveyed 1,380 vehicle owners to give dealerships...
Dealerships Are Losing Customers to These 3 Services
If a vehicle owner starts going somewhere else for a particular service, your dealership might lose them forever. That other shop gets a golden opportunity to win the customer over with a great experience or better pricing. This is part of why it’s become so important...
New Report: Dealership Customers Want Value-Added Services
Consumer preferences for amenities are changing. How can dealerships retain more customers in the post-pandemic market?
Should Your Dealership Use Windshield Stickers in 2023?
See what the latest research says about windshield reminder stickers, and how you can leverage them for better marketing.
New Research: How to Win 10 Percent More Customers for Tires
In DriveSure’s newly released 2023 Dealership Service Retention Report, we uncovered startling insights into the tire sales landscape at dealerships. Our research revealed a significant gap in customer awareness, with nearly a third of customers unsure if their dealership even sells tires.
New Data Shows More Dealership Customers Prefer Text Messaging
With the level of competition in the vehicle service business, staying connected with customers is a constant challenge. Traditional communication methods like phone calls and emails are losing their effectiveness, leaving dealerships struggling to maintain strong...
DriveSure Releases 2023 Dealership Service Retention Report
DriveSure has released a free, 38-page report based on a recent survey of nearly 1,400 dealership service customers. The report contains insights into the factors that cause auto dealership service customers to return, factors that cause them to defect, their communication preferences, and how survey responses have changed since 2020.
Dealership Analytics for a More Profitable Service Lane
With so many changes and disruptions in the automotive industry, it’s no longer enough to simply provide excellent service.
4 Tips to Reduce Staff Turnover at Your Dealership
Employee morale and retention are critical issues in new-car dealerships. High turnover not only damages business performance but also results in significant financial costs. To mitigate these problems, dealership owners and managers must take steps to keep their...