From long wait times to poor communication, customers may leave your dealership feeling less than thrilled. What can you do about it?
Online reviews are critical to dealership success. But it’s not just about your average rating, low review counts can destroy profitability.
Low customer satisfaction damages retention, and therefore profitability. Follow these steps to create a more positive and memorable experience.
Dealerships who offer digital retailing see benefits to market share, customer retention, sales efficiency, and more.
Learn to effectively follow up with customers if you want to increase customer satisfaction and retention at your dealership.
Some service departments will suffer big revenue losses from electric vehicles, but those who change now will do much better than those who don’t.
Not getting enough app downloads at your dealership? Here’s why that might be, and what you can do about it.
Since marketing has moved online, direct mail is often ignored. Ironically, this has presented dealerships with a new opportunity.
Quality work is the #1 factor to improve customer loyalty. In the service lane, that quality starts with the first interaction.
Explore why tire issues cause new-car owners to stop returning for service – and what you can do about it.
From the service center to F&I, neglecting legal compliance can be more costly than it’s worth. Learn how to avoid these common mistakes.
Prepaid maintenance plans are a great retention tool, but often only sold by F&I. Here’s how and why to consider a service department version.