Blog

What Are Your Customers’ First Impressions of Your Dealership?

As Will Rogers said, “You never get a second chance to make a first impression." Creating favorable customer impressions may even seem easy when you can show off renovated waiting areas and state-of-the-art amenities. But, let's not fool ourselves into thinking that...

When Emergency Strikes, Be Prepared

With winter weather around the corner, now is the time to prepare for the unexpected. An inoperative vehicle can be scary. So, give yourself a little extra peace of mind by making certain you have what you need just in case you become stranded. Here are our tips for...

Customer Feedback Should Drive Customer Experience

How are you using Customer Satisfaction Index (CSI) survey results? If you are like most dealerships, you are simply tracking CSI results. Each month you hope to stay "in the green" or above regional and national levels so that you can cash in on manufacturer...

Why Krex Graphite Engine Lubricant®?

We know that car dealerships takes every opportunity to choose the right products with the most benefits to the vehicles in their care.  Here at Krex, Inc., we recommend graphite as the ultimate product for engine lubrication.  Here’s why Krex Graphite Engine...

Car Buying Guide: Part One, Be A Savvy Car Shopper

The car buying process can be a stressful one for many folks, but it’s an unavoidable part of life for most of us.  If you’re in the market for a new or new-to-you vehicle, there are steps you can take to ensure you’ll shop successfully.  Read on for Krex, Inc.’s tips...

What Everyone Should Know About Graphite

In its manmade form, graphite is free from impurities, non-gritty and exists in a talcum powder like state, perfect for use in Krex Graphite Engine Lubricant®.  This graphite-based product coats engine surfaces, reducing metal-on-metal wear that normally occurs at...

Fight the Car Clutter

If you have kids, commute, or (God forbid) work out of your car, chances are the interior of your car may not be exactly clutter-free.  Yet, keeping your vehicle’s interior clean will extend the life and enjoyment of your car.  Read on for our thoughts on keeping your...

Service Advisors Must Sell To Maintain Dealership Profitability

In today’s market, a dealership needs three service customers to create the same amount of revenue from one customer five years ago.   The reason for this is trifold: 1)    Manufacturers have extended recommended service intervals 2)    Fewer operations are...