Have Oil Changes Become a Commodity?
In the past month or so, I've heard a lot of Service Managers and Fixed Operations Directors express that they've resigned to the notion that prices...
What Are Your Customers' First Impressions of Your Dealership?
Do your people and facility portray your desired impression of your dealership to your customers?
When Emergency Strikes, Be Prepared
Being prepared for roadside emergencies can make the unexpected less scary.
Customer Feedback Should Drive Customer Experience
How are you using Customer Satisfaction Index (CSI) survey results? If you are like most dealerships, you are simply tracking CSI results. Each month...
Why Krex Graphite Engine Lubricant®?
We know that car dealerships takes every opportunity to choose the right products with the most benefits to the vehicles in their care. Here at Krex,...
Car Buying Guide Part Two: New-to-You Vehicle Shopping? Why you should buy from a new car dealer
Has the time come to purchase a new-to-you car? If you’ve found yourself in the market for a previously owned vehicle, we bet you’re tossing around...
Car Buying Guide: Part One, Be A Savvy Car Shopper
Buying a new-to-you car from a new car dealership provides added peace of mind.
What Everyone Should Know About Graphite
In its manmade form, graphite is free from impurities, non-gritty and exists in a talcum powder like state, perfect for use in Krex Graphite Engine...
Fight the Car Clutter
Keeping the interior clean and clutter-free will extend the life and enjoyment of your car.
Increase Customer Retention By 10-12% By Collecting And Communicating With Email
With more service competition than ever before, you must communicate regularly to remain your customers’ preferred service provider. Staying...