Drivesure Frequently asked questions

Your dedicated DriveSure representative will walk you through getting DriveSure set up in your dealership, after working with you to customize the offering for your dealership and its customers. We’ll train your team on how to talk about DriveSure benefits to your customers, how to answer their questions, and how to file a claim when a customer comes back to take advantage of one of their DriveSure benefits. We’ll also equip you with signage and materials, including customized benefit sheets and oil change stickers for your dealership to use. After DriveSure is up and running in your dealership, our team will still be here to support you and answer any questions you may have along the way.

DriveSure 12 month Retention Rates, Renewal Rates, Enrollments, Active Customers, Unplanned Repair Revenue Generated (Road Hazard and Roadside Assistance Claims with additional revenue generated), Average Repair Order Value, Email collection rate by Service Advisor, Personalized Customer Communications (ie: Direct Mail) Response Rate and Repair Order revenue generated. Weekly Expiration Report for contacting customers via telephone that are due for service and DriveSure renewal.

All communication is via email, text, DriveSure Digital Pass, or direct mail:
1. Welcome message
2. Expiration notice 14 days prior to benefits expiring
3. Past due notice 14 days after benefits expire
4. Lost Soul Prevention notice, 30 days after benefits expire

Yes, DriveSure does not cover the following vehicles:

1. Vehicles that have been modified for commercial purposes, rated with a load capacity of greater than one ton, motor-homes, motorcycles, emergency service vehicles, vehicles used for hire, towing, construction, postal service, or any vehicle used principally for commercial, farm, ranch, agriculture, or off-road use.
2. Vehicles held in the dealership’s inventory for resale or vehicles owned or leased by the dealership.
3. For DriveSure Road Hazard Tire Protection, all tires must have at least 4/32” of tread depth and be free from any damage with inspection results documented.
4. Other restrictions may apply. See Terms and Conditions for complete details.

Log on to dealer.krexinc.com, go to the My Customers tab, input the customer’s VIN, then click search. After the search, click “view” to see the customer’s profile, which will show the customer’s benefits and expiration information.

Please contact our office at (847) 753-9955 and we’ll provide that information to you.

Submit your claim by logging into krexinc.com. Under the “Resources” tab you will find the link to our online claims submission portal. 

Once your claim has been approved, you will be emailed a one-time use credit card to collect payment for all the approved claims.

To receive credit card payments, call us at (847) 753-9955 or email claims@krexinc.com to let us know the email addresses we should send the notifications to.

Most claims will be processed within 72-96 hours and payment is generally sent within five business days.

We understand there may be occasional extenuating circumstances that prevent the customer from returning to the servicing dealership for tire repair or replacement. To file a claim with us, the customer will need to provide us with their Vehicle Identification Number (VIN), name, mailing address, phone number, qualifying service receipt from their original DriveSure service, the receipt for the tire repair or replacement that details the damage to the tire, and an explanation of what prevented them from returning to the servicing dealership. This information can be sent via email to claims@krexinc.com, or by U.S. mail to Krex, Inc. Attention: Claims Dept., 450 Skokie Blvd. #200, Northbrook, IL 60062

Please log into dealer.krexinc.com. Under the “Resources” tab you will find the Qualifying Service Checklist for Road Hazard Coverage and Road Hazard Tire Claim Checklist. Here you will also have access to our full Krex Terms and Conditions document.

DriveSure provides renewable emergency services designed to deliver your customer back to your dealership. These benefits are similar to what you might expect from traditional roadside assistance, including lockout, fluid delivery, jump starts, and tire changes. But there is one important difference: DriveSure provides dealer-branded, dealer-loyal towing, bringing the vehicle to your service department every time it breaks down in your area, even when other authorized service providers are closer.

Emergency Roadside Assistance is provided for DriveSure customers by Signature Motor Club, Inc., by Allstate.

You can file a claim by logging into dealer.krexinc.com. Under the “Resources” tab you will find the link to our online claims submission portal. Please indicate why your roadside assistance event was not arranged through our toll free number.

We welcome the opportunity to facilitate your local tow provider’s application to our network. Please contact our office at (847) 753-9955 for an application.

Please contact our office at (847) 753-9955 and we will get you set up.

Krex® Graphite Engine Lubricant is a superior automotive lubricant (not an additive), dispersing millions of microscopic particles of graphite that enhance the effectiveness of motor oil. Krex® Graphite Engine Lubricant adheres to all of the internal components of the engine, protecting and lubricating all the engine’s vital moving parts: piston, bearings, valve stems, and lifters. In addition, Krex® Graphite Engine Lubricant improves engine compression, reduces energy consumption, and increases load-carrying capabilities.

If your dealership uses Krex® Graphite Engine Lubricant for your vehicle’s maintenance, you may qualify for a warranty that guarantees the lubricated parts of the vehicle’s engine for up to 10 years or 200,000 miles whichever occurs first. This warranty must be maintained by returning to the servicing dealer for the recommended maintenance service that includes Krex® Graphite Engine Lubricant at least every 6 months or 5,000 miles, whichever occurs first.

For information about purchasing Krex Graphite Engine Lubricant, please contact us.