Since 1947, Krex, Inc. has been helping new car dealerships provide unbeatable value, allowing them to stand out from the crowd and grow their businesses.
In those early days, and for quite some time after, we were focused on delivering high-quality automotive chemicals to dealerships’ service departments. Over time, we became famous for Krex® Graphite Engine Lubricant, which allowed dealerships to offer superior engine protection with every oil change.
But soon after the turn of the century, we realized we could do more. Dealerships told us that they struggled to keep customers coming back for service. Aftermarket tire and lube shops drew vehicle owners away from dealerships’ service departments. And, even worse, dealerships learned that the customers who went somewhere else for service often never made another purchase from them.
We wanted to help, so we created DriveSure.
DriveSure, a brand encompassing multiple dealership solutions, is specifically designed to help participating dealerships turn every service visit into a reason to return. We don’t do it through gimmicks or spam, but through truly unique ways to offer more value to customers.
DriveSure Service Activated Benefits, our first retention solution, extends the value of every routine service visit with a unique suite of benefits that keeps the dealership connected to customers between visits and giving them a reason to return when it matters most.
Most recently, we’ve helped dealerships reimagine what’s possible with prepaid maintenance. Rather than being one of many offers discussed in the F&I office, DriveSure Prepaid Maintenance was designed specifically to be sold in the service lane. This simplifies the sales process for both dealerships and customers, offering tailored service plans that boost customer loyalty and ensure a consistent revenue stream for the dealership.
With our unique and comprehensive set of solutions, DriveSure dealerships realize significant increases in retention, frequency of service visits, and tire sales.
Meet Our Leadership Team
Bill Springer
President
Bill joined Krex, Inc. in 1987 and has served in the role of President since 2000. Previous positions held in the company include Controller, Operations Manager, and General Manager. Prior to joining Krex, Bill held positions in commercial banking. Bill holds a Bachelor of Science in Finance from Miami University, and an M.B.A. in Marketing from the Kellogg School of Management at Northwestern University. Bill and his wife, Andrea, have four children. In his free time, Bill enjoys reading, cycling, and running, and recently completed his 12th marathon.
Chris Carlucci
Vice President of Sales & Marketing
Chris began his career with Krex in 1997 and has held positions of increased responsibility within accounting, logistics, operations, sales, and new product development. Chris earned his Bachelor of Science degree in Accounting from St. Xavier University, and his MBA with concentrations in Strategy and Management from Loyola University Chicago. Chris and his wife, Michelle, have two children. He enjoys visiting different places to eat, drink, and explore.
Brandon Springer
Director of Operations
Brandon joined Krex in 2006 as an examiner in our claims department. After progressive experience in accounting, marketing, project management, operations and human resources, Brandon was promoted to Director of Operations in 2017. He enjoys listening to music, watching SciFi movies, and spending time with his two nieces.
Walter Bushala
Principal
Walter started with Krex, Inc. in August 1966. Throughout his time with Krex, Walter has held positions in both sales and marketing. Before joining Krex, Walter worked for Archer Packaging. Walter has a Bachelor of Science in Business and Biology from Albion College and an M.B.A from Michigan State University. Walter enjoys traveling with his wife, Brenda, and spending time with their four children and 13 grandchildren.
