TRAILER
Introducing the Retention Roadmap Podcast
Featuring Host Bill Springer
Episode Description
For every new car sold, only 30% of customers return to the dealership for regular service. But you don’t have to settle for this!
Welcome to Retention Roadmap, the ultimate guide for new car dealerships striving to master customer retention and service success.
Discover why 70% of customers drift to independent garages once their warranty expires and how you can change that by delivering exceptional service that turns one-time buyers into lifelong clients.
In each episode, you’ll learn from peers and industry experts on how to:
- Ensure more customers return for scheduled maintenance
- Be the first choice for tires and unplanned repairs
- Hire and retain top-notch staff
- Optimize your operations
- Implement effective retention strategies
Together, let’s gear up for success and make your dealership a retention leader.
Resources
BILL SPRINGER
Host of Retention Roadmap
and president of Krex Inc.