EPISODE 08
Inside the Mobile Service Model: What Every Dealership Needs to Know
Featuring Guest Denise Leleux
Episode Description
Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience?
In this episode of Retention Roadmap, sponsored by DriveSure, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increase service capacity without the need for costly infrastructure expansions. By focusing on delivering services directly to customers, dealerships can reduce appointment backlogs and avoid customer defection to third-party service providers.
Takeaways from this episode:
- The ideal dealership profile for implementing mobile service
- The increasing demand for mobile service in 2024 and beyond
- Mobile service as a necessity in the modern dealership landscape
- How Curbee technology ensures a seamless experience for both the customer and the service team
- How mobile service addresses customers’ demand for convenient auto service
BILL SPRINGER
and president of Krex Inc.
Denise Leleux
CEO of Curbee
Would you like to Be a guest on our podcast?
The Next Evolution of Video MPI
Video inspections are becoming standard in dealership service departments. But simply sending a video is no longer enough. The next opportunity is making sure customers actually watch it, understand it, and see enough value in the experience to trust the recommendation and come back again.
How to Become Your Customer’s First Call for Tires
Only about one-third of dealership service customers bought their last set of tires from the dealership. That’s not just a missed tire sale. Once a customer heads somewhere else for tires, that shop gets a shot at the rotations, alignments, brakes, maintenance, and repair work that comes next.
Turning Service Visits Into Future Vehicle Sales
Your next vehicle sale may already be sitting in the service drive. Yet while one-third of customers say they would be open to a sales conversation during a service visit, only 14% report that anyone actually starts one. The opportunity is not to pitch every customer who pulls into the lane. It’s to build a defined process that helps sales and service identify the right customers, start relevant conversations, and keep the relationship moving through the entire ownership cycle.