From Guesswork to Precision: Using AI to Boost Service Retention
Todd Smith, CEO and co-founder of QoreAI, to explore how dealerships can use artificial intelligence to enhance their retention strategy.
Trailer — Featuring Host Bill Springer
For every new car sold, only 30% of customers return to the dealership for regular service. But you don't have to settle for this!
Welcome to Retention Roadmap, the ultimate guide for new car dealerships striving to master customer retention and service success.
Discover why 70% of customers drift to independent garages once their warranty expires and how you can change that by delivering exceptional service that turns one-time buyers into lifelong clients.
In each episode, you'll learn from peers and industry experts on how to:
- Ensure more customers return for scheduled maintenance
- Be the first choice for tires and unplanned repairs
- Hire and retain top-notch staff
- Optimize your operations
- Implement effective retention strategies
Together, let's gear up for success and make your dealership a retention leader.
Resources
Convenience Meets Loyalty: Ford’s Mobile Service Revolution
Todd Rabourn explores the growing demand for mobile service and pickup and delivery options to boost customer satisfaction.
The Leadership Discipline Behind Real Retention
Joe Clementi reveals how dealerships can move from transactional thinking to transformational leadership that keeps both customers and employees...