From Guesswork to Precision: Using AI to Boost Service Retention

Episode 27 — Featuring Guest Todd Smith | 

Most dealerships are intrigued by AI, but many are still stuck in the dark when it comes to using it effectively. Instead of solving real problems, they’re overwhelmed by dashboards, buried in reports, and stuck blasting the same messages to every customer. The result? Missed opportunities, service defection, and underwhelming ROI on the tools they already have.

In this episode, sponsored by DriveSure, Bill sits down with Todd Smith, CEO and co-founder of QoreAI, to explore how dealerships can use artificial intelligence to enhance their retention strategy. From data hygiene to behavioral targeting, Todd outlines the steps every dealer can take to build smarter communication, improve the customer experience, and stop defections before they happen.

Takeaways from this episode:

• Why organizing and cleaning your data is the foundation for using AI effectively
• How AI can personalize service reminders based on driving behavior
• Simple AI applications to re-engage customers who declined service
• A smarter approach to preventing drop-off during the warranty-to-customer-pay transition
• How forward-thinking dealers are using AI to reduce message fatigue and increase trust

Resources

Explore QoreAI
Connect with Todd on LinkedIn
Connect with Bill on LinkedIn
Follow Roadmap Retention on LinkedIn
Retention Roadmap YouTube Channel