Blog
New Research: How to Win 10 Percent More Customers for Tires
In DriveSure’s newly released 2023 Dealership Service Retention Report, we uncovered startling insights into the tire sales landscape at dealerships. Our research revealed a significant gap in customer awareness, with nearly a third of customers unsure if their dealership even sells tires.
New Data Shows More Dealership Customers Prefer Text Messaging
With the level of competition in the vehicle service business, staying connected with customers is a constant challenge. Traditional communication methods like phone calls and emails are losing their effectiveness, leaving dealerships struggling to maintain strong...
DriveSure Releases 2023 Dealership Service Retention Report
DriveSure has released a free, 38-page report based on a recent survey of nearly 1,400 dealership service customers. The report contains insights into the factors that cause auto dealership service customers to return, factors that cause them to defect, their communication preferences, and how survey responses have changed since 2020.
Dealership Analytics for a More Profitable Service Lane
With so many changes and disruptions in the automotive industry, it’s no longer enough to simply provide excellent service.
4 Tips to Reduce Staff Turnover at Your Dealership
Employee morale and retention are critical issues in new-car dealerships. High turnover not only damages business performance but also results in significant financial costs. To mitigate these problems, dealership owners and managers must take steps to keep their...
Simplifying Claims Management for Tire Protection
From retention programs to warranties, no dealership likes dealing with claims processes.
Want to Increase Loyalty? Make Your Buying Process Easier
Learn how to increase customer loyalty by making the buying process easier. Discover six effective ways to improve the buying experience.
The Top 10 Complaints from Service Lane Customers (and How to Fix Them)
From long wait times to poor communication, customers may leave your dealership feeling less than thrilled. What can you do about it?
Does Your Dealership Have Enough Customer Reviews?
Online reviews are critical to dealership success. But it’s not just about your average rating, low review counts can destroy profitability.
8 Steps to Improve Customer Satisfaction at Your Dealership
Low customer satisfaction damages retention, and therefore profitability. Follow these steps to create a more positive and memorable experience.
Why Your Dealership’s Website Needs a Digital Retailing Option
Dealerships who offer digital retailing see benefits to market share, customer retention, sales efficiency, and more.
6 Ways to Follow Up with a Customer After They Purchase a Car
Learn to effectively follow up with customers if you want to increase customer satisfaction and retention at your dealership.