Blog
5 Strategies to Drive Loyalty, from a Fixed Ops Expert
As vehicle technology evolves and customer expectations grow, many dealerships are finding it tough to keep up. Without solid processes and a clear grasp of what today’s customers want, they risk losing business to competitors who make things easier and more...
Creating Lifelong Customers: Retention Tips from Jerry Romano
Keeping customers coming back these days is about more than just getting them in for another service or sale. It’s about building relationships that last. Of course It’s easy to pay lip service to advice like this, and a different thing entirely to commit to getting...
Can You Avoid the Pitfalls of the New Car Slump?
With fewer people buying new cars due to higher interest rates, more customers are holding onto their older models. This should be a great opportunity for dealerships to win them over with top-notch service, but that hasn’t happened yet. What can dealerships do? And...
The Hidden Goldmine in Your Service Department: Optimizing Warranty Reimbursement
In the fast-paced world of automotive dealerships, every dollar counts—especially in the service department. But many dealerships are leaving significant money on the table by not fully optimizing their warranty reimbursement strategies. In a recent episode of the...
Maximizing Profits Through Multi-Point Inspections: Are You Doing It Right?
Mastering Multi-Point Inspections (MPIs) is about more than knowing what to look for. A complacent inspection can easily lose customers, and an average inspection doesn’t provide any incentive for a customer to return. If growth and retention are the goals, your...
Engaging Gen Z: Insights from Eddie Campbell on Modernizing Dealership Experiences
In an industry where most operations have remained consistent for decades, how can new car dealerships attract and retain new customers? Specifically younger customers? In our recent Retention Roadmap Podcast interview with Eddie Campbell, Fixed Operations Director at...
Introducing Roadside Dispatch Notifications for Your DriveSure Portal
DriveSure is excited to announce the latest addition to our suite of customer-focused tools: Roadside Dispatch Notifications. This feature enhances the DriveSure portal, offering a seamless and efficient way for dealerships to manage roadside assistance requests....
Auditing Your Service Scheduling Process for Customer Retention
Our work with thousands of dealership service departments over the years has made it clear there are some things, when executed well, that keep your customers coming back. Sometimes, this simply comes down to not driving them away in the first place — a poor service...
Using Multi-Point Inspections for Better Retention and Service Revenue
Multi-point inspections (MPIs) are a great way to identify maintenance opportunities to sell more services. So what if your MPIs were better at driving sales? Not only could this dramatically improve customer satisfaction and retention, but it can also drive your...
How Proper Training Can Drive Service Department Revenue
Effective training in a dealership isn’t just about ticking boxes; it can be a major game-changer for safety, communication, and customer retention. When dealers focus on making training a regular, evolving part of their team, the benefits are huge. It's about more...
Customer Trust in Dealerships is Dropping. What’s Next?
A recent Cox Automotive study revealed a decline in trust towards dealership service, with only 54% of vehicle owners citing "trust" as a reason for returning to the dealership for service in 2023, down from 62% in 2021. This points to a sizable shift in customer...
How to Leverage DriveSure in a Business Development Center
BDCs often struggle getting vehicle owners to book service appointments, and to keep those appointments once they do. Convincing customers to commit, especially when they're concerned about long waits and the disruption to their day, can feel like an uphill battle,...