Introducing Roadside Dispatch Notifications for Your DriveSure Portal

DriveSure is excited to announce the latest addition to our suite of customer-focused tools: Roadside Dispatch Notifications. This feature enhances the DriveSure portal, offering a seamless and efficient way for dealerships to manage roadside assistance requests.

What’s new?

In the top right corner of the DriveSure portal, you’ll now find a tow truck icon with a notification bubble. This icon displays the number of active dispatches.

Clicking on the icon reveals a detailed list of all dispatches from the past 7 days.

Clicking on a specific dispatch allows you to view full details, with the option to forward the information to an email address with specific handling instructions.

Putting the new roadside dispatch notifications to work at your dealership

To fully leverage this feature, we recommend assigning a dealership representative to monitor these notifications and take prompt action. Here’s how dealerships can make the most of these alerts:

• For tows: Contact the vehicle owner to offer assistance, such as a loaner vehicle or a ride to their destination.
• For jump starts: Reach out to schedule an appointment to test the battery, ensuring the issue doesn’t recur.
• For tire changes: Remind the customer about their active DriveSure benefits and set up an appointment to inspect and repair or replace the damaged tire.

Forwarding dispatch details: practical examples

As mentioned above, by selecting a specific dispatch from the notification list, you can view the full details and get the option to forward this information to an email address with specific handling instructions.

Forwarding these dispatch details to the relevant personnel at your dealership helps ensure that you take the appropriate actions, and quickly. Consider a couple of common scenarios:

• Loaner car coordination: If a tow dispatch involves a vehicle owner who might need a loaner car, forward the dispatch details to the dealership representative handling loaner vehicles.
• Service advisor follow-up: If a customer was recently serviced at the dealership, forward the dispatch information to the service advisor who managed their last visit to provide a consistent and informed customer experience.

At DriveSure, we’re dedicated to helping new-car dealerships become the go-to provider for maintenance, tires, and repairs – and this feature delivers on just that. Roadside Dispatch Notifications empower dealerships to offer exceptional customer service, drive revenue, and foster long-term relationships with vehicle owners.

Questions about this new feature or want a deeper look at how to put this to work for your team? Don’t hesitate to reach out, we’re happy to help.

Not familiar with DriveSure's roadside assistance benefits?

If you haven’t yet taken advantage of DriveSure Renewable Benefits, let’s bring you up to speed. The program includes roadside assistance benefits which are designed to provide your customers with peace of mind and exceptional support when they need it most.

Whether it’s a flat tire, a dead battery, or the need for a tow, DriveSure’s roadside assistance benefits ensure your customers are never stranded. We cover a wide range of common roadside issues to get them back on the road quickly.

Unlike other roadside assistance programs, DriveSure’s dealer-loyal assistance keeps you connected with your customers and allows your staff to proactively resolve other issues. Since roadside assistance is available 24/7, you can provide vehicle owners with the assurance that help is just a call away, no matter when or where they experience trouble.

Related reading for dealers

• How to Leverage DriveSure in a Business Development Center - Tips for BDCs to manage and keep service appointments.
• Top 15 Tips for Texting Service Department Customers - Best practices for using SMS to improve customer communication.
• How Have Service Customer Preferences Changed Post-Pandemic? - Analyzing shifts in customer behavior since the pandemic.
• Auditing Your Service Scheduling Process for Customer Retention - A detailed look at improving service scheduling to retain customers.

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