EPISODE 20
Service Retention in 2025: What’s Changing & How to Adapt
Featuring Guest Ujj Nath
Episode Description
The service retention landscape is shifting, and dealerships must adapt to stay ahead. With fewer new cars being sold in recent years, the traditional flow of service customers is slowing, making it more important than ever to win back lost customers and capture more aftermarket business.
In this episode, we sit down with Ujj Nath, CEO and Founder of myKaarma, to explore the biggest challenges and opportunities in fixed ops today. From leveraging AI-driven customer interactions to optimizing recall campaigns, Ujj shares actionable strategies that dealerships can implement to keep their service drive full and customers loyal. He also reveals how proactive communication, transparency, and convenience can transform the service experience—and why these factors are critical for competing with independent shops and maintaining revenue.
Takeaways from this episode:
- The real impact of declining vehicle sales on service retention—and how to adapt
- How dealerships can win back lost service customers with smarter recall strategies
- Why texting and video transparency are game-changers for service communication
- How AI-driven tools can streamline appointment scheduling and customer engagement
- The overlooked service opportunities in EVs and collision repair
- How to make every service interaction seamless, convenient, and customer-focused
BILL SPRINGER
and president of Krex Inc.
Ujj Nath
Chairman & CEO at mykaarma.com
Would you like to Be a guest on our podcast?
The Future of Dealership Branding & Digital Engagement with Savannah Simms
Dealerships today face a unique challenge: standing out in a crowded digital landscape while building long-term customer loyalty. In this episode, we explore how dealerships can strengthen their brand, improve retention, and create meaningful customer relationships.
Turning Recalls into Revenue: The BizzyCar Blueprint
What if some of the biggest opportunities for service retention are hiding in plain sight? Recalls and mobile service often feel like operational challenges, but they could be the key to driving revenue and reactivating customers you thought were lost for good.
Mastering Parts Operations to Boost Dealership Retention
What’s the real key to turning first-time customers into lifelong dealership advocates? For many, the answer lies in an often-overlooked area: the parts department. In this episode, we uncover how inventory health, tire strategies, and better communication can transform your dealership’s retention game.