Scheduled maintenance is where retention is built. When the unexpected happens, it’s tested. DriveSure helps you own both moments.
$
782
Average repair order when a vehicle owner uses DriveSure's Roadside Assistance dealer-loyal towing benefit
67
%
Of vehicle owners return to their dealership for DriveSure Benefit renewal at least twice per year
$
637
Average repair order when a vehicle owner returns for a DriveSure Tire Protection replacement claim
How DriveSure Service Activated Benefits Work
Service Activated Benefits are valuable benefits that are activated or renewed with a qualifying service and remain active between visits, driving customers back to the dealership for routine service visits and any unexpected issues in between.
CASE STUDY
Are you missing out on tire revenue?
Learn how one Parts & Service Director won back tire business for his dealership.
DriveSure Service Activated Benefits are the product of over 75 years of experience helping dealerships earn more service business from their customers. We know your success relies on not just getting customers to come back for routine maintenance, but also when the unexpected happens. Here’s why Service Activated Benefits works to do both.
SCHEDULED MAINTENANCE
Expand Your ‘Why Service Here’ Story
You already do so much to set your service lane apart, but is it enough to stand out in today’s crowded market? Are your competitors saying all the same things you are (whether true or not)? Service Activated Benefits give your customers added value at every qualifying service visit that’s tangible and easy to communicate.
SCHEDULED MAINTENANCE
Stop Losing Your Most Valuable Customers
As vehicles age and factory warranties expire, customers become harder to retain precisely when their customer-pay revenue potential grows. In other words, your greatest retention opportunity is also your greatest customer-pay opportunity. Service Activated Benefits keep giving your customers reasons to return, even when they’re out of warranty.
UNEXPECTED SERVICE NEEDS
Own The Relationship When The Unexpected Happens
If your customer gets a flat or breaks down, who are they going to call? What are the odds that call results in a visit to a competitor? Who they call matters. It’s the ultimate retention test, and we make sure you pass it with roadside assistance that tows them back to you and tire coverage that makes your service lane the obvious choice for a repair or replacement.
What's Included in Service Activated Benefits
Every qualifying visit activates valuable customer benefits, including dealer loyal roadside assistance, tire coverage, and emergency alternate transportation. Customers return to keep them active and whenever they use them.
Dealer Loyal Roadside Assistance
Roadside assistance is nothing new, but how we approach it is. DriveSure roadside assistance makes your dealership the default destination for tows within 25 miles. Your customers get the service they trust and you retain the relationship and the revenue.
Tire Coverage
Customers don’t often think of their dealership when they need tires. We change that. When a road hazard causes need for a tire repair or replacement, their benefits bring them back to you. Not only do you get to help them then, you also stay top of mind for any tire needs.
Emergency Alternate Transportation
While customers make use of their benefits, we help you stand out. Keep them mobile with a rental or rideshare and they’ll always think of you as the service provider that has their back.
The Dealer Experience
From dealer group executives to service advisors, we’ve designed DriveSure Service Activated Benefits to be everyone’s favorite program. It’s easy to manage, dealership impact reporting is clear, and our team provides white glove service at every step.
Program Launch
Launching DriveSure Service Activated Benefits takes hours, not months. We’ll get everything set up in a 1-hour configuration meeting, then give your team all the training and support they need for a successful launch day.
Activations & Claims
Activating DriveSure Service Activated Benefits for a customer is as simple as adding an op code to your DMS. And when customers take advantage of their benefits, claims are easy to submit and quick to collect.
Measure & Improve
See a wide range of analytics on your realtime DriveSure Insights dashboard and get proactive recommendations from our team every quarter to continuously make DriveSure even more impactful.
