The Secret to Service Retention: Insights from Urban Science

Episode 12 — Featuring Guest Pieremichele Robazza |

Why do some dealerships thrive in service retention while others struggle to bring customers back? What if the secret lies in data-driven insights that reveal untapped opportunities and practical strategies? In this episode, we uncover tools and techniques dealerships can use to turn their service lanes into loyalty engines.

Our guest, Piermichele Robazza, Global Practice Director of Aftersales Performance at Urban Science, shares how ServiceView is revolutionizing dealership operations. From enhancing first-service loyalty to improving multipoint inspections, Robazza dives deep into actionable metrics and cutting-edge strategies that improve service retention, boost customer trust, and even drive vehicle sales. Whether you’re struggling to compete with independent service providers or looking to make your service-to-sales handoff more effective, this conversation is packed with insights to help you succeed.

Takeaways from this episode:

• The impact of first-service loyalty
• How multipoint inspections contribute to retention and revenue
• How to amplify success with service-to-sales handoffs
• Unlocking your dealership’s full potential with actionable analytics
• Increasing service visits with proactive marketing tactics

Resources

Connect with Piermichele on LinkedIn
Connect with Bill on LinkedIn
Follow Roadmap Retention on LinkedIn
Retention Roadmap YouTube Channel
Visit Urban Science