12% Gone: Where Dealerships Are Losing Service Visits
Skyler Chadwick explores why dealerships have lost ground to general repair, where the biggest retention drop-offs are happening, and how fixed ops...
1 min read
Episode 01 — Featuring Guest Eddie Campbell
Customer retention is about more than simply providing great service. Leadership teams must know how to connect with every customer that walks through the door. From a robust tire program, to leveraging video multipoint inspections, and engaging the next generation of car owners, Eddie Campbell provides innovative strategies that improve the customer experience and increase retention rates.
In this episode of Retention Roadmap, Campbell, the Fixed Operations Director at Forest Lane Chrysler Dodge Jeep Ram in Dallas, Texas, and the creator of EddieInService.com, also shares his unique perspective on the role of vendors. Then we dig deeper and explore insights on the biggest challenges facing fixed operations in 2024 and beyond.
Join us for more on:
- Biggest challenges for fixed operations in 2024 and beyond
- EddieInService.com and its accomplishments
- Customer retention and how Eddie is applying his decades of experience to address challenges
Resources
DriveSure Service Retention Service Audit Checklist
DriveSure 2023 Dealership Service Retention Report
Connect with Eddie on LinkedIn
Connect with Bill on LinkedIn
EddieInService.com: EddieInService
EddieInService YouTube: https://www.youtube.com/@eddieinservice
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Bill Springer breaks down the convenience economy and what the 2026 Dealership Service Retention Report reveals.