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Inside the Mobile Service Model: What Every Dealership Needs to Know

Bill Springer | October 6, 2026

Episode 08 — Featuring Guest Denise Leleux

Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience?

In this episode of Retention Roadmap, sponsored by DriveSure, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increase service capacity without the need for costly infrastructure expansions. By focusing on delivering services directly to customers, dealerships can reduce appointment backlogs and avoid customer defection to third-party service providers.

Takeaways from this episode:

The ideal dealership profile for implementing mobile service
The increasing demand for mobile service in 2024 and beyond
Mobile service as a necessity in the modern dealership landscape
How Curbee technology ensures a seamless experience for both the customer and the service team
How mobile service addresses customers’ demand for convenient auto service