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Corey Smith's Playbook for Service Department Excellence

Bill Springer | October 6, 2026

Episode 06 — Featuring Guest Corey Smith

How do some dealerships turn their service departments into customer retention powerhouses while others struggles to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations

In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of the FWRD podcast shares insights on how EasyCare integrates fixed operations training with their dealership services, emphasizing the importance of structured processes within the service department. By refining processes and equipping service teams with the right skills and tools, dealerships can transform their service departments into powerful drivers of customer loyalty and satisfaction. Corey also highlights the value of prepaid maintenance programs and service contracts as essential tools for enhancing customer retention.

Takeaways from this episode:

How dealerships often overlook the potential of their service departments to drive customer retention and profitability
The importance of a well-designed prepaid maintenance program or service contract
Emerging trends and challenges in the automotive service industry
Why dealerships should proactively adapt to advancing technology
The importance of servant leadership for service managers