The Calendar Problem That’s Costing You 30% More Revenue

Episode 47 — Featuring Dave Anderson | 

What if the biggest problem in your service department isn’t your technicians, but your calendar? Most dealerships think they’re managing capacity when in reality, they’re reacting to chaos they created themselves.

In this episode, Bill Springer sits down with Dave Anderson, CEO of Evenflow, who brings a fresh perspective from industries like airlines and healthcare to tackle one of fixed ops’ most overlooked challenges: service scheduling. Dave breaks down why traditional models fail, how poor scheduling quietly kills efficiency and customer trust, and what dealerships can do to create a smoother, more profitable operation.

Takeaways from this episode:

• Why “counting cars” leads to wasted capacity and unpredictable service days
• How poor scheduling costs dealerships 5–8% of technician productivity
• The concept of “spoiled capacity” and why unused time can never be recovered
• How better scheduling increases hours per RO, revenue, and customer trust
• Why controlling shop flow creates a calmer, more profitable, and retention-driven operation

Resources

Explore Evenflow
Connect with Dave on LinkedIn
Connect with Bill on LinkedIn
Follow Roadmap Retention on LinkedIn
Retention Roadmap YouTube Channel