When Upselling Is Done Right, Everyone Wins

When Upselling Is Done Right, Everyone Wins

Customers come first. It’s the mantra of many dealerships, but it’s easy to say and harder to live out. That’s where the deeper value of upselling comes in. For top dealerships, it goes far beyond an increase in service revenue: it’s about educating your customers and...

Have Oil Changes Become a Commodity?

In the past month or so, I’ve heard a lot of Service Managers and Fixed Operations Directors express that they’ve resigned to the notion that prices dictated by their manufacturers commoditize their routine services – especially oil changes. In other...

When Emergency Strikes, Be Prepared

With winter weather around the corner, now is the time to prepare for the unexpected. An inoperative vehicle can be scary. So, give yourself a little extra peace of mind by making certain you have what you need just in case you become stranded. Here are our tips for...

What Everyone Should Know About Graphite

In its manmade form, graphite is free from impurities, non-gritty and exists in a talcum powder like state, perfect for use in Krex Graphite Engine Lubricant®.  This graphite-based product coats engine surfaces, reducing metal-on-metal wear that normally occurs at...

Fight the Car Clutter

If you have kids, commute, or (God forbid) work out of your car, chances are the interior of your car may not be exactly clutter-free.  Yet, keeping your vehicle’s interior clean will extend the life and enjoyment of your car.  Read on for our thoughts on keeping your...
The 2020 Service Retention Report Is Here!See what nearly 2,000 service customers said about why they return, why they don't, and what dealerships can do about it.