by DriveSure | Jun 4, 2021 | Dealer Blog
While new-vehicle sales have rebounded nicely following the pandemic-related depths of 2020, current production delays and overall inventory issues threaten growth within the new-car market. “There are nearly 1.1 million fewer vehicles in inventory at dealerships this...
by DriveSure | Jun 6, 2019 | Uncategorized
How likely is it that your customers will return to your dealership for their next car purchase? It depends where they go for service. According to Cox Automotive’s Service Industry Study, 74% of customers who returned for service within 12 months came back for their...
by DriveSure | Dec 30, 2016 | Dealer Blog
In the past month or so, I’ve heard a lot of Service Managers and Fixed Operations Directors express that they’ve resigned to the notion that prices dictated by their manufacturers commoditize their routine services – especially oil changes. In other...
by DriveSure | Nov 25, 2016 | Dealer Blog
As Will Rogers said, “You never get a second chance to make a first impression.” Creating favorable customer impressions may even seem easy when you can show off renovated waiting areas and state-of-the-art amenities. But, let’s not fool ourselves into...
by DriveSure | Sep 2, 2016 | Dealer Blog
How are you using Customer Satisfaction Index (CSI) survey results? If you are like most dealerships, you are simply tracking CSI results. Each month you hope to stay “in the green” or above regional and national levels so that you can cash in on...
