by Bill Springer | Jan 19, 2023 | Dealer Blog, Dealership Service
Achieving high levels of customer satisfaction at a dealership can be challenging. Today’s consumers have high expectations and demand a seamless and enjoyable experience when purchasing or servicing a vehicle. And unhappy customers are more likely to spread...
by Bill Springer | Aug 26, 2021 | Drive-Sure Blog
This article was originally posted to DrivingSales.com “Innovation needs to be part of your culture. Customers are transforming faster than we are, and if we don’t catch up, we’re in trouble.” – Ian Schafer Dealerships are in constant competition. Between other rival...
by DriveSure | Sep 18, 2019 | Dealer Blog
What do oil changes and fresh, delicious pizza have in common? More than you think! From a quick frozen pizza to a nice night out at a local pizzeria, hungry pizza fans have seemingly endless options for quality and experience. The same is true for oil changes. Every...
by DriveSure | Jul 18, 2019 | Dealer Blog, Dealership Service
How does your dealership communicate with customers? Great communication is an investment. Luckily the return is a big one: the return of your customers. Especially when increasing customer retention by 5% can increase profits by 25% to 95%. A focused effort on...
by DriveSure | Jul 3, 2019 | Uncategorized
Outstanding service is no longer just “service with a smile.” In a world focused on customer experiences, dealerships must offer above-and-beyond service that keeps customers coming back. It’s about making customers feel like a valued and significant part of your...
