Unlocking Retention: The Power of the First Service Appointment

Unlocking Retention: The Power of the First Service Appointment

EPISODE 22 Unlocking Retention: The Power of the First Service Appointment Featuring Guest Patti Tremonti Episode Description The success of dealership service departments often hinges on effectively setting and securing first service appointments—a pivotal step many...
The Retention Formula: Insights from Tully Williams

The Retention Formula: Insights from Tully Williams

EPISODE 21 The Retention Formula Featuring Guest Tully Williams Episode Description Customer retention in the dealership service department is about more than just numbers—it’s about treating every customer as if they’re family and earning their repeat and...
Service Retention in 2025: What’s Changing & How to Adapt

Service Retention in 2025: What’s Changing & How to Adapt

EPISODE 20 Service Retention in 2025: What’s Changing & How to Adapt Featuring Guest Ujj Nath Episode Description The service retention landscape is shifting, and dealerships must adapt to stay ahead. With fewer new cars being sold in recent years, the traditional...
Turning Recalls into Revenue: The BizzyCar Blueprint

Turning Recalls into Revenue: The BizzyCar Blueprint

EPISODE 18 Turning Recalls into Revenue: The BizzyCar Blueprint Featuring Guest Ryan Maher Episode Description What if some of the biggest opportunities for service retention are hiding in plain sight? Recalls and mobile service often feel like operational challenges,...