by branden | Apr 29, 2025
EPISODE 22 Unlocking Retention: The Power of the First Service Appointment Featuring Guest Patti Tremonti Episode Description The success of dealership service departments often hinges on effectively setting and securing first service appointments—a pivotal step many...
by branden | Apr 15, 2025
EPISODE 21 The Retention Formula Featuring Guest Tully Williams Episode Description Customer retention in the dealership service department is about more than just numbers—it’s about treating every customer as if they’re family and earning their repeat and...
by branden | Mar 18, 2025
EPISODE 19 The Future of Dealership Branding & Digital Engagement Featuring Guest Savannah Simms Episode Description Dealerships today face a unique challenge: standing out in a crowded digital landscape while building long-term customer loyalty. In this episode,...