Blog

Is Your Service Department Growing, or Are Higher Prices Hiding a Retention Problem?

Bill Springer — Wed, 14 Oct 2026 16:38:58 GMT

A service department can be up in revenue, gross, and dollars per RO while quietly losing customers.

Mobile Service at Scale: What Changes When Convenience Becomes an Operating Model

Bill Springer — Wed, 14 Oct 2026 16:35:56 GMT

Mobile service is easy to think about as a convenience play. A customer needs an oil change, battery replacement, recall, or other routine service, and instead of asking them to drive to the dealership and wait, you send the service to them.

Video MPI 2.0: Why Execution Matters More Than Adoption

Bill Springer — Wed, 14 Oct 2026 16:33:52 GMT

The conversation around video multipoint inspections has shifted. The question used to be whether dealerships should be using them. That's largely settled. The new question is whether the videos are actually doing anything.

Dealership Tire Retention: Why You're Losing the Business and How to Win It Back

Bill Springer — Fri, 25 Sep 2026 19:00:06 GMT

The Sales Floor Hiding Inside Your Service Lane

Bill Springer — Tue, 22 Sep 2026 18:45:24 GMT

The Retention Playbook: What High-Retention Dealerships Do Differently

Bill Springer — Tue, 15 Sep 2026 20:43:20 GMT

Dealers Are Losing the Service Relationship

Bill Springer — Fri, 11 Sep 2026 20:34:33 GMT

Moving Beyond the Discount: What Actually Builds Service Loyalty

Bill Springer — Fri, 14 Aug 2026 14:23:22 GMT

Connected Systems, Connected Customers: What Retention Actually Requires

Bill Springer — Thu, 13 Aug 2026 22:00:09 GMT

Customers Want Convenience. They Just Don't Know What You Offer.

Bill Springer — Wed, 12 Aug 2026 21:57:05 GMT