Privacy Statement

Krex, Inc. Privacy Statement and Disclosures

Your privacy is as important to us as it is to you.  As such, your contact information will never be sold.  We want you to know how we collect, use, share and protect information about you. By interacting with us, you consent to use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

What Information is Collected?
We collect the following information: Your name; mailing address; phone number(s); e-mail address; vehicle VIN, make, model, model year, vehicle purchase date, and service records.

How is this Information Used?
We use this information for any or all of the following:

  • Product and service fulfillment, including Drive-Sure benefits, Krex warranties and/or service updates and reminders
  • Marketing purposes, including mail, email, online and text promotions provided by your servicing dealership
  • Customer surveys to receive feedback and provide you with better service
  • Internal operations
  • Reporting to your servicing dealership
  • Legal compliance

How is this Information Shared?
We will only share information with your servicing dealership, our service providers (for example, print or mobile marketing providers and our roadside assistance network), if required to comply with legal requirements, or at your direction or request.  If you do not wish to receive reminders or marketing from your dealership, you may opt out by contacting your dealership directly; clicking on the opt-out link at the bottom of any email you receive from us; texting stop to 41411 (note this will only opt-out text messages); or providing your preferences to us:

Krex, Inc.
450 Skokie Blvd., Bldg. 200
Northbrook, IL 60062
Toll Free: (800) 323-5739
Fax: (847) 753-9167

How Do You Access and Update Your Personal Information?
You can access and update some of your personal information by contacting us or your servicing dealership. If you have a Krex, Inc. or Drive-Sure account, you can log into your account at to review and update information in your account.  Simply click on the “Profile” link once logged in.

How Do We Protect Your Information?
We maintain administrative, technical, and physical safeguards to protect your personal information. In addition, we limit sharing of your information as detailed above and do not store any highly sensitive personal information.

Cookies are small text files. We use cookies on our website for identification purposes. The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.

Changes in This Privacy Statement and Disclosures
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us:
If you have any questions or suggestions regarding our privacy policy, please contact us at:

Krex, Inc.
450 Skokie Blvd. Building 200
Northbrook, IL 60062
Toll Free: (800) 323-5739
Fax: (847) 753-9167