Have Oil Changes Become a Commodity?

In the past month or so, I’ve heard a lot of Service Managers and Fixed Operations Directors express that they’ve resigned to the notion that prices dictated by their manufacturers commoditize their routine services – especially oil changes. In other...

When Emergency Strikes, Be Prepared

With winter weather around the corner, now is the time to prepare for the unexpected. An inoperative vehicle can be scary. So, give yourself a little extra peace of mind by making certain you have what you need just in case you become stranded. Here are our tips for...

Customer Feedback Should Drive Customer Experience

How are you using Customer Satisfaction Index (CSI) survey results? If you are like most dealerships, you are simply tracking CSI results. Each month you hope to stay “in the green” or above regional and national levels so that you can cash in on...

Why Krex Graphite Engine Lubricant®?

We know that car dealerships takes every opportunity to choose the right products with the most benefits to the vehicles in their care.  Here at Krex, Inc., we recommend graphite as the ultimate product for engine lubrication.  Here’s why Krex Graphite Engine...