The average dealership typically dedicates less than 5% of their website to the service department. Yet only 10% of car buyers say they don’t look for service department reviews prior to purchasing a vehicle.
Additionally, a major concern for dealerships is not necessarily inventory turn or overhead costs, it is the perception of the service department. Fostering the idea that national service chains are a better option for services than a dealership.
Adding to the disconnect is the fact that as the auto ages, the relationship between the dealership and the vehicle owner fades.
Before you lose all hope, here are 6 ways you can make your service department stand out and fill those service bays with a strong online strategy. Because your dealership is about more than just sales.
1. Update & Optimize Online Branding
Make sure your online listings are all up-to-date. Verify your Google +, Yelp and all Social Sites have accurate information, not just about the dealership, but also the service department. Verify hours are correct and provide contact information for the service department professionals.
2. Evaluate/Modify Website
Work with your web designer to develop a stronger service representation on the site. Make sure the information is useful to potential customers and user-friendly. Provide special offers, coupons, and discounts. Publish online reviews from service customers.
3. Encourage Online Reviews
Ask your customers to leave a review when service is completed. Provide them with links to your website or other online review site and simply ask them to leave a review so that others can verify your service departments reputation and reliability.
4. Establish a Social Presence
Social Media Marketing is crucial for business success these days. Having a strong presence on the top Networks is required. While your Facebook Page may be dedicated to strictly sales, it is important to pepper in some service information. Use the Social Sites to promote specials, provide coupons and discounts and share reviews.
5. Blog About It
A blog will help your website rank on the search engines, in fact websites with a blog have tend to have 434% more indexed pages, blogging also creates 97% more links to the website. Finally, blogs are ranked as the 5th most trusted source for accurate online information. (Source)
6. Blast Out an Email
Email is not dying. In fact, studies show that email marketing is currently the fastest growing channel for getting a return on your investment. 86% of consumers say they would like to receive promotional emails from companies they do business with monthly. (Source) Provide monthly emails to communicate department information and to generate interest. Share your blogs, promote special offers, communicate service information, or recalls, etc.
83% of consumers shop go online to research service and repairs, if your dealership doesn’t have a strong digital presence your service department will not be found and will not be considered, equating to lost revenue.
It’s time to beef up your online visibility today.