Why Tire Pressure Matters

Having the correct tire pressure is crucial for driving safety.  Incorrect pressure can affect your car’s handling, braking, fuel economy, your comfort while riding and the life of your tires.  Tire pressure is measured in pounds per square inch (psi) and each manufacturer recommends the best psi for their vehicles. Why Does Tire Pressure Change? Tire pressure (psi) is influenced by a variety of factors including normal air loss through the tire, payload, temperature, and damage to the tire. Tires will naturally lose 1-2 psi per month due to regular wear and tear. Additionally, tire pressure changes with ambient temperature – about 1 psi for every 10-degree change in temperature. What Happens When Tire Pressure Changes? Tire pressure that’s too high results in less tire touching the ground.  In turn, this creates a harsher ride as well as compromised traction and the ability to stop quickly.  A tire overinflated by as much as 6 psi can be damaged more easily when tires run over potholes or debris. Over time, overinflated tires lead to excessive inner tire tread wear, decreasing the overall life of tires. When tire pressure is too low, too much of the tire is in contact with the road.  Underinflated tires wear prematurely and have the potential to overheat. An underinflation of only 6 psi may seem insignificant, but actually represents about 20 percent of a tire’s recommended pressure and could lead to tire failure or reduce the tread life by as much as 25 percent.  Underinflation actually causes a tire to bend more as it moves, resulting in a build-up of excessive heat, an increase in...

Why Rushing Through Multi-Point Inspections Is Costing You Thousands

Chances are that your manufacturer has hammered home that each service RO must have a multi-point inspection attached.  The obvious reason for this is to properly diagnose needed maintenance and repairs for your customers.  But have you ever considered how the multi-point inspection affects your customer retention rate? Missing a singular opportunity to thoroughly perform and discuss a multi-point inspection leads to more than just one missed sale.  If the technician doesn’t catch worn brake pads during an inspection, the immediate lost opportunity might only represent a $100 loss.  However, if that customer defects to a competitor for the repair not properly identified by the technician, what is the financial impact?  National averages show that every lost service customer equates to an average parts and service opportunity loss of $2200. Taking this a step further, let’s say that each of a dealer’s technicians hurries through just one multi-point inspection per day.  An average dealer that has 10 technicians could be jeopardizing as much as $22,000 in future parts and service revenue each day! These same lost opportunities apply when a service consultant misses the chance to properly communicate needs uncovered by the technician’s multi-point inspection.  Ensuring that your service consultants are communicating inspection results to every customer is just as vital as the multi-point inspection itself. Consider the same scenario, but imagine that time is taken to thoroughly perform and discuss a multi-point inspection at every service visit.  This process builds customer trust as customers see maintenance and repair items move from green to yellow to red over time.  This trust leads to fewer declined services and long-term customer...

Have You Made The Decision To Succeed?

We have worked with new car dealers since 1947. During that time, we have seen managers at all levels fearful of making decisions. Unfortunately, the act of not making a decision is THE DECISION that most commonly leads to FAILURE. With this in mind, we share wisdom from Winston Churchill’s “Five Distinct Truths” about decision-making. At minimum, success in decision-making requires: (1) That there is full authority to make the decision. (2) That there is a reasonable prospect of success. (3) That greater interests are not compromised. (4) That all possible care and forethought are exercised in the preparation. (5) That all vigor and determination are shown in the execution. Tony Robbins is credited with saying, “If you do what you’ve always done, you’ll get what you’ve always gotten”. But, in today’s competitive automotive industry, we believe, “If you always do what you’ve always done, you WON’T GET what you’ve always gotten”. The competition is fierce, customer expectations have increased, recommended service intervals have extended. Now, more than ever, you have to make ACTIVE DECISIONS to SUCCEED. …And, more than anything, we want you to succeed! We hope you find this guideline for decision-making useful. As always, please share your feedback by commenting below, via email @ contact_us@krexinc.com, online http://www.krexinc.com/request-more-information/, or on facebook...